SSS / FAQ

Frequently Asked Questions (FAQ)

1. What is bilenglobal?

bilenglobal is a modern e-commerce platform that connects you with quality products from around the world. We operate with a dropshipping model to offer a smooth, affordable, and secure shopping experience.

2. What is dropshipping?

Dropshipping is a business model where products are shipped directly from the supplier to the customer, without the need to keep stock. This allows us to offer a wide range of products at competitive prices.

3. When will my order be shipped?

Orders are usually processed within 1–3 business days. Shipping times may vary depending on the product and destination. Estimated delivery time is typically between 7–15 business days.

4. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this number to monitor the delivery status of your package.

5. What is your return and exchange policy?

Customer satisfaction is very important to us. If there’s an issue with your product, you can request a return or exchange within 14 days of delivery. For more details, please visit our [Return Policy] page.

6. What payment methods do you accept?

We accept credit/debit cards and secure online payment options. All transactions are protected by 256-bit SSL encryption.

7. Are your products original?

Yes, we work only with trusted suppliers. All products go through quality control and are 100% authentic.

8. Do you ship internationally?

Yes, we ship to many countries worldwide. You can check delivery availability by entering your address during checkout.

9. How can I contact customer support?

You can reach us through our [Contact Page] or email us directly at support@bilenglobal.com. We’re always happy to help and aim to respond as quickly as possible.